1.800.279.3845

M-F 9-5 EST
Sat-Sun 10-4 EST
 
 

Customer Service

Happy Customers Is Our Goal!

ThePorchSwingCompany.com is one of the several specialty online stores owned and operated by WestChaseShops, Inc. Our goal is quite simple - offer unparalleled selection, first-class customer service at the lowest possible price.

It all starts with selection... Most customers turn to online shopping for two reasons. First, it is more convenient to shop from the luxury of your own home. It doesn't even require that you get dressed! Or secondly, you just can't find the exact product you are looking for locally. With all of our specialty stores you will find the same name brands found at your local retailer (shhh we are much cheaper) and those one of a kind and specialty products that is what real selection is all about in the first place.

So anyone can offer a large selection, but it is how we treat our customers that separate us from the rest. We encourage all of our customers to call before placing an order. Our non-commissioned certified products specialists are trained industry experts who will go the extra mile to ensure you are happy with your purchase pre-sale or after it is received. Our product specialists are not paid on commission, to ensure the customer's priorities are always put first. And most importantly we do not outsource our customer service function to a different country or third-party call center! Your questions or concerns will always be handled by a ThePorchSwingCompany.com employee.

- Unparalleled Selection

Customers often visit us looking for a specific product only to find something better! How is that for selection?

- Certified Product Specialists

When you call our toll free number, rest assured there will be someone on the other end that can answer any question. Our product specialists are more than simple order takers. They know our products inside and out. If they don't know the answer, they will work with the manufacturer to get it for you.

- FREE Shipping On All Orders!

There is no bait and switch pricing with us. You won't find a ridiculously low product price only to find out that the shipping is over a $100 on the checkout page. We offer free shipping on every order within the lower 48! No exceptions.

- No Sales Tax on any order within the continental USA (Except to Florida)

This is not a misprint...where else can you purchase tax free?

- Authorized Dealer and Full Manufacturer Warranties

We are not run from someone's garage or basement. WestChaseShops is an authorized dealer for all the brands we carry. Additionally, you can buy with confidence as all of of our products are backed by full manufacturer warranties. Shop with confidence!

- Secure Online Shopping

Your personal information is always kept 128-bit SSL secured. We do not store any of our customer's credit card information as an added level of security. You will be required to provide your payment information every time you shop with us.

- Privacy

Don't think this bullet point is buried on our list. Your privacy is our #1 concern. We absolutely do not share your information with any third parties.

Shop with confidence at any of our WestChaseShops as we believe and practice integrity in every aspect of our business.

Our Shops

WestChaseShops, Inc. is a collection of specialty shops dedicated to providing unparalleled selection in outdoor furnishings.

PatioAndCompany.com is an outdoor furnishings superstore for all your patio furniture, cushions, and accessory needs.

ThePorchSwingCompany.com is the largest porch swing and outdoor glider specialty shop online. Hundreds of porch swings available.

 

 

Many more specialty shops coming soon...

Ordering Made Easy

Our website was built from the ground up to provide a simple, streamlined shopping experience. But our interaction with our customers does not stop with our website alone. Yes, you definitely can place your order securely online 24 hours a day or if you feel more comfortable placing it by phone our Certified Product Specialists can happily assist. You enjoy the same low price if you place your order online or on our toll free number. And remember our product specialists are not paid on commission, to ensure the customer's priorities are always put first. So give them a call with any question. They liked to be challenged and will ensure you get the answer to any question.

- Payment Methods

We happily accept Visa, MasterCard, Discover, American Express, PayPal, and personal checks/money orders for your payment convenience.

Checks – We are happy to accept personal checks. Checks need to be made out to "WestChaseShops, Inc." (which is the parent company of ThePorchSwingCompany.com). Please include your order number on your check and include a copy of your order confirmation to ensure your payment is properly applied. 

Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. For time sensitive projects, we recommend paying via one of the other methods listed above.

- Product Lengths

Please note all products are categorized on our website for easy browsing and searching. This includes product lengths as we group products to their nearest foot (3, 4, 5, 6, and 7 foot). The referenced length is the outside dimensions of the product and not the actual seating dimensions. There is no industry standard and all manufacturers produce their products to their own specifications. Please refer to the actual product dimensions on the product page if you require exact measurements or have a space limitation to ensure your new product will fit.

- Chain Lenghts

All of of our swings are designed to hang from a standard front porch ceiling. The standard in the US is 8 feet. If you require additional chain, please contact us prior to ordering. We will confirm availability and pricing for your additional length needed.

- Cancelling An Order

Once the order is placed with ThePorchSwingCompany.com we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by the customer (7 days a week). Once this step has been completed, ThePorchSwingCompany.com and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. All order cancellations are subject to a 25% cancellation fee. No exceptions. If your order has already been shipped it cannot be cancelled, but can be returned under our Standard Return Policy. We only accept cancellation requests online by completing the form below. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement.

Cancellation Request

At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in this e-mail receipt is correct. If the customer does not notify us of any changes within the 24-hour window, ThePorchSwingCompany will proceed with ordering the merchandise from the manufacturer. However, you may return the product subject to our Standard Return Policy.

- Sales Receipts

To provide our customers with tremendous savings and quicker shipping times, we ship most of our products directly from the manufacturer to your front door. Who doesn't like to save time and money? The one drawback to this logistics method is that most products will typically arrive without a packing invoice or receipt. Thus, as soon as your order is submitted you will receive an order confirmation via email that will be your sales receipt record. Don't have an email address, but still want a receipt? Simply give us a call and we will happily put one in the mail for you.

- Sales Tax

Sales tax will be added to orders being sent to Florida. Shipments to Florida are subject to 7% sales tax. Everyone else enjoys tax free shopping!

- Product Photos & Color Swatches

Please note that images of products/color swatches displayed on the ThePorchSwingCompany website may differ in color due to differences in the resolution of computer monitors and we cannot guarantee that the finish will be exactly as pictured. ThePorchSwingCompany always works with our partnering outdoor furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.

- Hanging Hardware

All of our hanging hardware (comfort springs, hangers, hang kit) ships separately from your ordered porch swing. They ship via USPS Priority Mail and we attempt to coordinate it's delivery with your porch swing. Sometimes they will arrive a little earlier or later than when your swing is received.

- Order Status and Tracking Details

So you have finally picked out the product of your dreams and you want to know when is it going to come? As soon as your order ships you will be emailed a shipment notification along with the carrier's tracking details. All orders are tracked using a tracking number on the website of the associated carrier. You can check the status of your order at anytime at the link below:

Check Order Status

Fast Free Shipping On All Orders

We are pleased offer free shipping on all products to anywhere in the contiguous U.S.! Our goal is to make buying online easy, safe and efficient.

In order to keep your cost down and our pricing simple, we provide Free Shipping for all orders! Unless you are shipping an order to Florida (7% sales tax) your order total will be known before you begin checkout. We won’t surprise you with any hidden charges or handling fees. The price you see is the price you pay. Beware of companies who mask their shipping charges and policies. Shipping large or heavy products can be quite expensive, so make sure you know what costs you will incur in your order when shopping around.

We keep it simple - our pricing is straightforward and all-inclusive, which saves you time and energy.

- Shipping Notes

We currently ship only to the contiguous U.S. (lower 48 states). Also we are unable to ship to PO Boxes or APO addresses at this time.

- Shipping Methods

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. Your product will ship via the method specified in this listing (Common Carrier or Curb-side delivery). Each shipping method has its own standard for time in transit, delivery to your home or business, etc.

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

We have three methods of shipment available: Common Carrier, Curb-side delivery, and White Glove Platinum service.*

Common Carrier (UPS, FedEx, DHL or USPS)
These products will be left at your nearest entry point by the delivery driver. We do not require an adult signature for Common Carrier deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an product left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Curb-side delivery
Larger items will be shipped via freight truck and will include curbside delivery service. We use multiple national companies, and some local companies, to provide freight deliveries. Once the items reach your local terminal you will be called to set a delivery date. Usually, this is about 24 hours in advance of delivery. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Most freight truck companies operate on a Monday – Friday, 8 a.m. to 5 p.m. schedule.

Freight deliveries will require a signature and an adult over the age of 18 be present for the delivery. A freight truck, usually a large tractor trailer, will be delivering your order to the curb at the end of your driveway. It is your responsibility to receive your item(s) off of the truck and into/placed around your home. This service does not include liftgate, set up or assembly of items or removal of packaging materials.

**VERY IMPORTANT*
It is customer’s responsibility to check that all PACKAGES are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated. If inspection cannot be done in a reasonable amount of time the customer must notate “SUBJECT TO INSPECTION” before signing for the waybill. If the above notation or specific damage is not stated on the waybill, we will be unable to replace or otherwise warranty the order.

Miscellaneous Shipping Information
Our products cannot be shipped to PO boxes.

Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time and we can prepare a quote for you for delivery.

- Delivery Times

Every product on the site has an estimated lead time – the number of business days it takes for a product to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors and is not guaranteed. Some warehouses stock products that can be shipped the same day or within 24 hours. Others products are Made to Order and require a longer time (e.g. 2-4 weeks). Each product listing includes the estimated lead time: "Ships in XXX" to give you an idea how quickly your order will leave the warehouse. Depending on how close you are to the shipping warehouse, your product will arrive between 1 and 5 Business days after it leaves the warehouse. These lead times are not a guarantee.

- Damaged, Defective or Incorrect Items - 7 Days From Delivery Policy

Our products are well-packaged to withstand damage during shipping. We double-box many products, and refuse to carry products that are easily damaged during shipping. Please inspect the box and contents to ensure there is no damage done due to delivery. In the event there is damage do not refuse the package (Learn more about our Shipment Refusal Process), instead please contact us immediately so we may process a damage claim with the manufacturer. Often times we can simply ship a single replacement part and won't have to ship a complete replacement product to remedy the issue. We may require photos of the damage. In many cases, the shipper may want to inspect or pick up the damaged product and packaging. We ask you to keep the product and all associated packaging should the shipper choose to inspect or pick up the product. 

Please note all damage, defective, and incorrect issues must be reported within 7 days from the date of delivery or we will be unable to replace or otherwise warranty the order.

In all cases of damaged, defective and incorrect shipments, we will gladly replace the product and the cost of shipping the item back to us for exchange. If you decide you do not want the correctly ordered product, parts or a replacement unit, your order can be returned under our Standard Return Policy.

Easy Returns...How They Should Be

We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. ThePorchSwingCompany.com sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancellable once the order has been placed.

Products not eligible for return

- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any cushion or product that includes a specified cushion fabric selection
- Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by ThePorchSwingCompany.com
- Any product that is not in the original box with sufficient packaging materials.
- Large orders: (Orders containing 10 or more of a single product or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.

Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

Frequently Asked Questions

Getting the answer to your most commons questions should be quick and easy. That is why we have put all of them on a single page for you to reference.

Ordering & Billing Questions

What payment methods do you accept?

We happily accept Visa, MasterCard, Discover, American Express, PayPal, and personal checks/money orders for your payment convenience.

Do I have to pay sales tax?

Sales tax will be added to orders being sent to Florida. Shipments to Florida are subject to 7% sales tax. Everyone else enjoys tax free shopping!

What is your return policy?

See our Standard Return Policy here.

  Loading...