Ordering Made Easy

Our website was built from the ground up to provide a simple, streamlined shopping experience. But our interaction with our customers does not stop with our website alone. Yes, you definitely can place your order securely online 24 hours a day or if you feel more comfortable placing it by phone our Certified Product Specialists can happily assist. You enjoy the same low price if you place your order online or on our toll free number. It's (800) 936-3256 just in case you needed it. And remember our product specialists are not paid on commission, to ensure the customer's priorities are always put first. So give them a call with any question. They liked to be challenged and will ensure you get the answer to any question.

- Payment Methods

We happily accept Visa, MasterCard, Discover, American Express, PayPal, Google Checkout and personal checks/money orders for your payment convenience.

Checks – We are happy to accept personal checks. Checks need to be made out to "WestChaseShops, Inc." (which is the parent company of ThePorchSwingCompany.com). Please include your order number on your check and include a copy of your order confirmation to ensure your payment is properly applied. Our payment address is below:

WestChaseShops, Inc.
13046 Racetrack Rd.
Suite# 264
Tampa, FL 33626

Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. For time sensitive projects, we recommend paying via one of the other methods listed above.

- Swing Lengths

Please note all swings are categorized on our website for easy browsing and searching. This includes swing lengths as we group swings to their nearest foot (3 foot, 4 foot, 5 foot, and 6 foot). All manufacturers produce swings in different dimensions. Please refer to the actual product dimensions on the product page if you require exact measurements or have a space limitation to ensure your new swing will fit.

- Cancelling An Order

Once the order is placed with ThePorchSwingCompany we will submit an order directly to the manufacturer on your behalf. This occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed, ThePorchSwingCompany.com and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. All order cancellations are subject to a 25% cancellation fee. No exceptions. If your order has already been shipped it cannot be cancelled, but can be returned under our Standard Return Policy. We only accept cancellation requests online at the link below. You will receive a ticket number for your cancellation request immediately after submitting the form.

Cancellation Request

At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in this e-mail receipt is correct. If the customer does not notify us of any changes within the 24-hour window, ThePorchSwingCompany will proceed with ordering the merchandise from the manufacturer. However, you may return the product subject to our Standard Return Policy.

- Sales Receipts

To provide our customers with tremendous savings and quicker shipping times, we ship most of our products directly from the manufacturer to your front door. Who doesn't like to save time and money? The one drawback to this logistics method is that most products will typically arrive without a packing invoice or receipt. Thus, as soon as your order is submitted you will receive an order confirmation via email that will be your sales receipt record. Don't have an email address, but still want a receipt? Simply give us a call and we will happily put one in the mail for you.

- Sales Tax

Sales tax will be added to orders being sent to Florida. Shipments to Florida are subject to 7% sales tax. Everyone else enjoys tax free shopping!

- Product Photos & Color Swatches

Please note that images of products/color swatches displayed on the ThePorchSwingCompany website may differ in color due to differences in the resolution of computer monitors and we cannot guarantee that the finish will be exactly as pictured. ThePorchSwingCompany always works with our partnering outdoor furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.

- Order Status and Tracking Details

So you have finally picked out the product of your dreams and you want to know when is it going to come? As soon as your order ships you will be emailed a shipment notification along with the carrier's tracking details. All orders are tracked using a tracking number on the website of the associated carrier. You can check the status of your order at anytime at the link below:

Check Order Status

Fast Shipping and Free For Orders Over $75!

We are pleased offer free shipping on most products to anywhere in the contiguous U.S.! Our goal is to make buying online easy, safe and efficient.

In order to keep your cost down and our pricing simple, we provide Free Shipping for all orders over $75.00 or a flat $7.95 for orders under $75.00. Unless you are shipping an order to Florida (7% sales tax) your order total will be known before you begin checkout. We won’t surprise you with any hidden charges or handling fees. The price you see is the price you pay. Beware of companies who mask their shipping charges and policies. Shipping large or heavy products can be quite expensive, so make sure you know what costs you will incur in your order when shopping around.

We keep it simple - our pricing is straightforward and all-inclusive, which saves you time and energy.

- Shipping Notes

We currently ship only to the contiguous U.S. (lower 48 states). Please contact us for rates to Hawaii, Alaska, and Puerto Rico. Also we are unable to ship to PO Boxes or APO addresses at this time.

- Canadian Customers

We are proud to offer shipping to Canada. In order to obtain an accurate shipping quote, (all duties, taxes, etc), please complete our online quote form. You will receive a detailed quote within 1 Business day.

- Shipping Methods

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. Your product will ship via the method specified in this listing (Common Carrier or Curb-side delivery). Each shipping method has its own standard for time in transit, delivery to your home or business, etc.

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

We have three methods of shipment available: Common Carrier, Curb-side delivery, and White Glove Platinum service.*

- Delivery Times

Every product on the site has an estimated lead time – the number of business days it takes for a product to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors and is not guaranteed. Some warehouses stock products that can be shipped the same day or within 24 hours. Others products are Made to Order and require a longer time (e.g. 2-4 weeks). Each product listing includes the estimated lead time: "Ships in XXX" to give you an idea how quickly your order will leave the warehouse. Depending on how close you are to the shipping warehouse, your product will arrive between 1 and 5 Business days after it leaves the warehouse. These lead times are not a guarantee. If you have a time sensitive project we recommend that you call a Product Specialist and arrange expedited shipping.

We do not require an adult signature for Common Carrier (UPS, FedEx, DHL or USPS) deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an product left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

- Damaged, Defective or Incorrect Items - 7 Days From Delivery Policy

Our products are well-packaged to withstand damage during shipping. We double-box many products, and refuse to carry products that are easily damaged during shipping. Please inspect the box and contents to ensure there is no damage done due to delivery. In the event there is damage do not refuse the package (Learn more about our Shipment Refusal Process), instead please contact us immediately so we can help you in the replacement of your order and file the proper claim with the shipper. We may require photos of the damage. In many cases, the shipper may want to inspect or pick up the damaged product and packaging. We ask you to keep the product and all associated packaging for 14 Business days before disposal should the shipper choose to inspect or pick up the product. We know that sometimes it's not possible to notice all discrepancies before unpacking everything, long after the carrier has delivered your order. In such a case, please contact our Customer Service Specialists within 7 days of delivery and they will be happy to address the situation. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

If your order is shipping by Curb-side Delivery or White Glove, please note the important instructions below.

The most important thing to remember about curb-side delivery is that you must inspect the package at the time of delivery. If the box has any missing products or damage, or if there is any reason for you to be at all concerned about delivery, please write "PRODUCT DAMAGED or PRODUCT MISSING" clearly on the sheet that they ask you to sign. This simply insures that if there is any missing/damage, it will be easy to take care of the problem. Although we experience very little concealed damages, we recommend that you sign the delivery receipt notating "Pending Inspection". If you experience concealed damage, notating this for future reference will assist us with your claim process. If you have already accepted the package and find that parts are missing or damaged, please contact us right away as speed matters since most carriers only let us file freight claims within 48 hours of delivery.

In all cases of damaged, defective and incorrect shipments, we will gladly replace the product and the cost of shipping the item back to us for exchange. If you decide you do not want the correctly ordered product, parts or a replacement unit, your order can be returned under our Standard Return Policy.