This product ships via ground with common carriers like UPS, FedEx, DHL or USPS. Depending on how close you are to the shipping warehouse, your product will arrive between 1 and 5 Business days after it leaves the warehouse.
We want you to be happy! You may return new, unused, and resalable items within 30 days of delivery for a refund. Please see our Standard Return Policy for complete details. ThePorchSwingCompany.com sells some products (cushions, etc...) from manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancellable once the order has been placed. We'll also pay return shipping costs if the return is a result of our error. Thank you!
Our products are well-packaged to withstand damage during shipping. We double-box many products, and refuse to carry products that are easily damaged during shipping. Please inspect the box and contents to ensure there is no damage done due to delivery. In the event there is damage do not refuse the package (Learn more about our Shipment Refusal Process), instead please contact us immediately so we may process a damage claim with the manufacturer. Often times we can simply ship a single replacement part and won't have to ship a complete replacement product to remedy the issue. We may require photos of the damage. In many cases, the shipper may want to inspect or pick up the damaged product and packaging. We ask you to keep the product and all associated packaging should the shipper choose to inspect or pick up the product.
Please note all damage, defective, and incorrect issues must be reported within 7 days from the date of delivery or we will be unable to replace or otherwise warranty the order.
In all cases of damaged, defective and incorrect shipments, we will gladly replace the product and the cost of shipping the item back to us for exchange. If you decide you do not want the correctly ordered product, parts or a replacement unit, your order can be returned under our Standard Return Policy.
Freight deliveries will require a signature and an adult over the age of 18 be present for the delivery. A freight truck, usually a large tractor trailer, will be delivering your order to the curb at the end of your driveway. It is your responsibility to receive your item(s) off of the truck and into/placed around your home. This service does not include liftgate, set up or assembly of items or removal of packaging materials.
It is customer’s responsibility to check that all PACKAGES are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated. If inspection cannot be done in a reasonable amount of time the customer must notate “SUBJECT TO INSPECTION” before signing for the waybill. If the above notation or specific damage is not stated on the waybill, we will be unable to replace or otherwise warranty the order.
White Glove Platinum service
White glove delivery options are available. Please contact us for a quote for white glove delivery. We only accept white glove delivery requests prior to shipment. Once an order has been shipped via Curb-side delivery it cannot be uprgraded.
After contacting us to process a return and get you a Return Merchandise Authorization (RMA) number, you will need to prepare your item for shipment. Wrap and pack the product(s) you wish to return carefully. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged. Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days.
I am happy with these hangers. They support our new porch swing bed and I have no worries. The plastic encasing is a bonus as it they won't rust which would force me replace the hooks eventually.
They work well, but who picked green for a color?? No one has a green porch. We ended up spray painting them black.
Came quick and as promised. Wish you could choose another color besides green, but that is a minor complaint.
The product was used to suspend our porch swing (also purchased from ThePorchSwingCompany). Our porch swing is securely attached and I don't think there is a possibility of it loosening anytime soon. Perfect item!